Accommodation Pricing And Key Features Statement

Location

Harbour Quays Aged Care is located on a waterfront estate overlooking the Biggera Waters canal on the Gold Coast. Situated just 15 minutes from Surfers Paradise, Harbour Quays Aged Care has access to all major road, rail and bus services, allowing ease of movement between the northern and southern ends of the Gold Coast. The facility is only minutes away from the Harbour Town shopping precinct, which provides residents with ready access to restaurants, supermarkets, cinemas and specialty stores as well as the new Gold Coast University Hospital which provides cutting edge medical, research and technology facilities with specialist personnel and Griffith University and state of the art Griffith Health Centre.

Gold Coast University Hospital

Overview

Harbour Quays Aged Care was opened in May 2017. Designed by well known Gold Coast architectural firm Regional Design Studio, and set across three levels, Harbour Quays Aged Care sets a new benchmark in residential aged care. The facility has three main wings, which houses 131 beds offering permanent care, respite (short term) care and secure dementia-specific care in luxury finished, fully furnished private single and couple suites.
With 24 hour nursing care and registered nurses in attendance across all shifts, residents are able to age in place without the need to move facilities as their care needs increase. Residents who opt into our HELF services and packages also have access to the onsite Health Club, Day Spa, a heated swimming pool, gymnasium, cinema, library. The facility also has a private dining room and wine cellar. All care residents have access to the terraced gardens and BBQ area. Harbour Quays Aged Care also has a purpose-built bus to transport residents on regular outings.

Common Areas: (some areas only accessible by Compass Club Members)

Lounge Rooms: There is a large central lounge for residents and their visitors which leads onto a courtyard and garden area as well as BBQ facilities. Each of the three wings has its own common living area and lounge area containing individual chairs, couches, television, curtains and sheer window coverings.

Kitchen and Dining Areas: A fully integrated state-of-the-art kitchen is located on the ground floor. The kitchen supplies fresh food and meals seven days a week. There is a main dining area with tables and chairs for the residents and tea/coffee making facilities. There is also a wine cellar available offered under our HELF Services.

Activity Room / Cinema: This room is located on the basement level and contains seating for church or group events. The room also has a large screen television which can be used for movie afternoons, for our residents who subscribe to HELF services.

Terrace Areas: Every floor has an outdoor terrace area adjacent to the lounge areas. On the main ground floor, the outdoor terrace leads to a garden walk and BBQ area. Private balconies with outdoor furniture are provided in every suite.

Lobby / Waiting Area / Carpark: There are two waiting areas in the foyer with comfortable couches and coffee tables. Two large lifts service the upper levels and basement. There is also an extensive basement carpark with direct lift access to the upper levels. The carpark is available to residents (fees payable), visitors and staff.

Exercise / Therapy Areas: Located in the basement, the physiotherapy room, gymnasium and heated swimming pool are used for exercise and physiotherapy sessions for those who opt in to HELF services.

Hairdressing Salon: The beauty therapy and hair salon is located in the basement and available for manicures, pedicures, haircuts and beauty treatments. These services are included under our HELF offering.

Rooms/Suites

All room categories have the following features:

Quality / Condition / Size / Amenity: Minimum internal floor area of 31 sqm, electric beds with remote controls, all manchester provided (bed coverings, linen, blankets, towels), visitor’s chairs and over-bed table, built-in wardrobe/cupboards, display shelves, windows with sheer curtains, curtains, designer carpet, individually controlled air conditioning, emergency call buttons next to beds and in the ensuite, phone connection capability and powerpoints.

Design Features: The rooms are designed to cater for ageing-in-place such that ongoing care can be provided as each resident’s needs change. All wings are interconnected and are designed to minimise the travel distance between a resident’s room and common areas. Staff stations are centrally located on each wing with discrete full services. There is extensive landscaping and gardens, shade structures, gazebo and BBQ area accessible by all care residents. The entire facility is fitted with state of the art safety features including extensive fire sprinklers, smoke detectors, alarms and isolating zones throughout.

Bathroom: Each room has its own private ensuite bathroom. The showers have room for shower chair and each ensuite has over toilet aids. Bathrooms are spacious enough to accommodate wheel chairs and walking frames.

Quality Care & Services

Excellence in Care / Lifestyle / Community: Harbour Quays Aged Care offers nursing staff available 24 hours a day; a care plan unique to each resident; assistance available for dressing, medication supervision, nursing care and personal needs; pastoral care and/or church services if required; a dedicated lifestyle team to facilitate daily and regular activities for residents; regular outings on a purpose-built bus kept on site for residents’ use; four week rotational summer and winter menu developed in consultation with qualified dieticians to ensure correct nutrition and balance.

Dementia-Specific Care: Harbour Quays Aged Care has secure dementia-specific wings located on each level with their own common areas. Dementia patients have ground floor access to a covered terrace with outdoor furniture and landscaped gardens. Each area is secure to prevent residents from wandering.

Respite and Palliative Care: Booked short term respite care is available. If required, palliative care is also available.

Fees And Charges At Harbour Quays Aged Care

When moving into Harbour Quays Aged Care, you may be required to pay a one-off lump-sum payment or deposit, as well as ongoing fees for your care, accommodation and daily living expenses. The Australian Government subsidises a range of aged care services in Australia but residents with the means must contribute to the cost of their care and accommodation.

At Harbour Quays Aged Care, you may be required to pay one or more of the following fees:

Basic Daily Care Fee, Hotelling Supplement and Non-clinical Care Contribution – Care recipients pay a daily Basic Fee, Hotelling Contribution (as assessed by Services Australia), Non-clinical care contribution (as assessed by Services Australia).
Accommodation Payment – Residents will also pay an Accommodation Payment if their assets exceed an amount set by the Federal Government. The accommodation payment must be agreed with Harbour Quays Aged Care prior to entry and is a payment towards the cost of accommodation. It is paid in addition to the Daily Care, Hotelling Contribution and Non-clinical care contribution. The Accommodation Payment amount will depend on the size and the location of the suite within the Harbour Quays Aged Care facility. From 1 November 2025, if you pay a lump sum, we are required to deduct 2% per annum by way of retention from the RAD, with the retention period limited to five years to protect residents who remain in care for a long time. If you pay a DAP, this amount will be indexed on 20 March and 20 September each year.
Higher Everyday Living Fees – We offer residents access to additional and enhanced lifestyle, hospitality and wellbeing services that go beyond the standard inclusions of aged care accommodation and personal care, for which we charge a Higher Everyday Living Fee (HELF). The HELF services we offer are designed to improve comfort, enjoyment and quality of life, providing choice, personalisation and premium experiences in areas such as dining, beverages, technology, entertainment, activities and personal health and wellbeing. Residents may elect to access these enhanced services – individually or through one of our bundled packages – allowing flexibility and choice. Please request our List of HELF Services and Pricing for more details.
Services at Additional Costs (HELF) – Further additional optional services include services provided at the hairdressing salon, services provided at the beauty salon (including facials, manicures and pedicures), meals for visitors, and car parking.

See further information in our Key Features Statement.

Payment Options

Residents can choose to pay their accommodation payment in one of three ways:

Refundable Accommodation Deposit (RAD) – You can pay the room price in full as a lump sum amount. This amount is held by us for the duration of your residency, and is fully refundable when you leave. Any amount paid as a RAD is government guaranteed.
Daily Accommodation Payment (DAP) – You can choose not to pay the lump sum amount, but a daily interest equivalent amount added to your monthly fees. The maximum permissible interest rate payable is set by the government.
Combination of part RAD and part DAP – You can pay a portion of the RAD lump sum amount, and pay the remaining balance as DAP equivalent.
Combination Payment with Draw Down – Similar to (c) however the DAP is deducted from the RAD balance each month, along with the retention.

From 1 November 2025, if you pay a lump sum, we are required to deduct 2% per annum by way of retention from the RAD, with the retention period limited to five years to protect residents who remain in care for a long time. If you pay a DAP, this amount will be indexed on 20 March and 20 September each year.

We strongly encourage you to seek independent advice from a financial planner with expertise in residential aged care and taking into account your personal circumstances. Links to Centrelink and financial planners can be found on the My Aged Care website (www.myagedcare.gov.au) or call 1800 200 422.